Privacy Policy

Privacy Policy

This Privacy Policy explains how Petal Palette processes personal data in connection with its website, consultations, quotations, bookings, and related floral services in India.

Terms of ServiceContact
Effective DateAs stated in policy
ScopeAll users of our services
QuestionsContact
01 · Collection

Data We Collect

We may collect identifiers and contact details, event and order details, consultation notes, payment-related records, delivery and setup instructions, and technical data such as device and usage information. Where relevant, we also process information you choose to provide about floral preferences, event dates, venue details, and coordination requirements.

The categories collected depend on whether a visitor makes an inquiry, books a consultation, or places an order.
02 · Sources

How We Collect Data

We receive personal data when you submit an inquiry, request a design consultation, ask for a quote, confirm a booking, or communicate with us about preparation, delivery, or setup. We may also obtain data from payment processes, appointment scheduling, and automated website logs generated during normal use of the site.

Information comes from direct submissions, service communications, and basic website interaction records.
03 · Cookies

Cookies We Use

We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how visitors use the site. Cookies may be session-based or persistent, depending on their function and duration.

Cookie use is limited to common operational and analytical purposes.
04 · Controls

Cookie Controls

We use standard browser and device controls to manage cookie preferences where available. You may block or delete cookies through your browser, and you may also adjust settings to restrict certain tracking technologies. Essential cookies may still be needed for the site to function properly.

Browser settings can usually limit or remove cookies, though some site functions may be affected.
Contact Information

Contact Information

Email contact
contact@silkfigureflood.click
Telephone
+91 81210 98411
Postal address
123, moti, IN, 020626
Privacy contact
contact@silkfigureflood.click

Use the contact details below for privacy questions, access requests, or correction requests.

Contact Page
01 · Purpose

How We Use Data

We use personal data to respond to inquiries, arrange consultations, prepare quotes, confirm bookings, coordinate deposits and event details, manage delivery and on-site setup, process payments, maintain records, improve website performance, and meet legal, tax, and accounting obligations. We may also use limited technical data to secure the site and diagnose service issues.

We process data only for operational, administrative, and compliance purposes connected to the website and services.
02 · Sharing

Service Providers

We may share personal data with payment processors, website hosting providers, communication tools, scheduling services, and delivery or setup partners that assist with our operations. These parties are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.

Service providers receive only the information needed to perform their assigned functions.
03 · Legal basis

Legal Disclosure

We may share personal data where necessary to meet legal obligations, enforce our terms, protect our rights, or respond to lawful requests. We may also disclose information to prevent fraud, address security issues, or support the administration of a transaction or dispute.

Disclosure may be required to comply with law, court orders, or lawful requests from public authorities.

Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing in limited circumstances where the law provides that right.

Available rights depend on applicable law and the nature of the request.

To make a privacy request, provide enough information for us to identify the relevant record and the action you want us to take. We will review the request, respond within a reasonable period, and explain if any part of the request cannot be fulfilled because of legal or operational requirements.

We may need to verify identity before acting on a request and may ask for limited supporting details.

We retain personal data for the period necessary to manage inquiries, complete projects, maintain business records, resolve disputes, and meet applicable legal obligations. When data is no longer needed, we delete it or de-identify it in accordance with our retention practices and system limitations.

Records are kept only for as long as needed for the stated purpose or for legal and accounting requirements.

If we make material changes, we will revise the policy on this page and may provide additional notice where appropriate. The updated version applies from the date it is posted unless a different effective date is stated.

We review this notice from time to time and update it when our practices or legal obligations change.